FAQs - Olo Zoi Jewelry
Our jewelry is crafted from high-quality stainless steel 316 and sterling silver, ensuring durability, elegance, and timeless style. Both materials are known for their resilience and beauty, making them perfect for everyday wear.
At this time, we do not offer customization or personalization services for our jewelry pieces. However, we carefully select and design each piece to ensure it complements a variety of styles and preferences.
To keep your Olo Zoi jewelry looking its best, we recommend following these simple care tips:
– Avoid contact with harsh chemicals such as perfumes, lotions, and cleaning products.
– Store your jewelry in a cool, dry place, preferably in the pouch or box provided.
– Clean gently with a soft, lint-free cloth to remove dirt and oils.
By following these tips, your jewelry will maintain its shine and quality over time.
– **Domestic (U.S.) Shipping**: We offer standard shipping with delivery times between **3-5 business days**. Please allow **2-3 business days for processing** before shipment.
– **International Shipping**: We ship worldwide! Delivery times vary depending on the location, with Europe and Canada usually taking **3-7 business days**, and the rest of the world **7-20 business days**.
Please note that international customers are responsible for any customs duties or fees.
Yes! We take pride in providing beautiful packaging for all of our jewelry. Whether it’s a gift for yourself or someone special, each piece comes elegantly wrapped and ready to impress.
We want you to love your Olo Zoi jewelry! If for any reason you are not completely satisfied, we accept returns within **14 days** of receiving your order. The jewelry must be in its original, unused condition and in its original packaging. Please note that **customized items (when available)** are non-refundable.
For more details on how to initiate a return, please visit our [Returns page] or contact us at hello@olozoi.com
We offer a **6-month warranty** on all Olo Zoi jewelry against manufacturing defects in materials and craftsmanship. If you encounter any issues, please contact us with details, and we’ll assist you with repair or replacement.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.
We’re here to help! If you have any questions or need assistance, feel free to reach out to us at hello@olozoi.com and we’ll get back to you as soon as possible.
From time to time, we offer exclusive promotions and discounts to our customers. Be sure to sign up for our newsletter to stay updated on the latest offers, new arrivals, and more!
If you have any other questions, please don’t hesitate to get in touch!
