At Olo Zoi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following return options:

1. Full Refund: You may return any item within 14days of purchase for a full refund of the product value. Please ensure that the item is in its original condition, unused, and with all original packaging and tags intact.

2. Store Credit: If the return is initiated after 14 days but within 30 days of purchase, you can return the item for store credit equivalent to the original purchase price. This store credit can be used towards future purchases and does not expire.

Return Process:

1. Initiate a Return: Contact our customer service team at hello@olozoi.com to initiate the return process. Provide your order number and the reason for the return.

2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return the item.

3. Pack and Ship: Securely pack the item in its original packaging, including all tags and accessories. Clearly write the RA number on the outside of the package. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure your return is received.

4. Processing: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. Once approved, we will process your refund or issue store credit within 7-10 business days.

Important Information:

– Non-Returnable Items: Certain items are non-returnable, including but not limited to final sale items, personalized products, and items marked as non-returnable at the time of purchase.

– Shipping Costs: Shipping costs are non-refundable. You will be responsible for the cost of returning the item unless the return is due to a defective or incorrect product.

– Condition of Returned Items: Items must be returned in their original condition. We reserve the right to refuse returns that do not meet these criteria.

For any questions or concerns about our return policy, please contact our customer service team at hello@olozoi.com. Thank you for shopping with Olo Zoi.